Flyhjælp – Understand How To Be Rewarded For Commercial Airline Hold-ups.

Flyhjælp – Understand How To Be Rewarded For Commercial Airline Hold-ups.

Overbooking is a common practice within the airline industry today. Airlines will commonly oversell a flight (by selling more seats than available) to compensate for passengers who do not be visible on the day in the flight. This practice, however, produces a problem for passengers on flights where there will not be enough no-shows and, therefore, not enough seats whilst the booking was reserved and confirmed correctly.

In these cases, airlines will normally offer compensation by means of vouchers, upgrades, points or cash to passengers willing to voluntarily stop trying their seat and fly at another time. This type of case is known as “voluntary denied boarding”. Therefore a passenger who volunteers to become bumped from their flight would not qualify for airline compensation.

If no passengers willingly surrender their seat in the overbooked flight, the airline will be forced to bump some passengers to some later flight. These cases of flyhjælp are termed as “involuntary denied boarding”, which will entitle the passengers to denied boarding compensation in case the flight is within EU jurisdiction.

Specifically, under EU Regulation EC 261/04 regarding passenger rights, any passenger involuntarily denied boarding by using an overbooked flight departing from an EU airport, no matter what airline or destination, is eligible for airline compensation as high as €600. Additionally, passengers overbooked on flights inbound to the EU operated by an EU carrier will also be eligible.

This regulation also establishes guidelines for flight delay compensation, flight cancellation compensation, and compensation for denied boarding and missed connections. In these instances, you will find a minimum delay of three hours to trigger refund payments. However, with regards to involuntary denied boarding as a result of overbooking, the passenger is automatically eligible for airline compensation and also the airline remains to be obliged to deliver a substitute mode of transport or a refund from the ticket.

Being bumped from the flight is unplanned and unpleasant, at best.

Should you be denied boarding, you need to react the following:

Check out the ticket counter of your airline involved. Here you will usually be notified of alternative flights. The airlines are obligated to identify a satisfactory solution.

As a way to file a legitimate airline compensation claim, you ought to be sure you have written proof of your denied boarding. This is often in the form of your brand new boarding cards, if such were printed, or maybe your luggage receipts. Furthermore, you could have airline personnel put your circumstances on paper.

Should you required food, accommodation or transport, for example as taxi, it can be so critical to maintain all receipts to make sure you receive compensation through the airline.

Then consider regardless if you are able to enforce your passenger rights against the airline or tour operator. Understand that the three year claim period only pertains to airlines – a tour operator must be contacted within one month.

You have a right to airline compensation in the case of involuntary denied boarding

Air passenger rights Regulation EU 261/2004 stipulates that compensation of up to 600 Euros is due to passengers who are involuntarily denied boarding with an airport throughout the EU – irrespective of airline or destination. Compensation for involuntarily denied boarding can also be on account of passengers on flights leaving a destination dexhpky65 the EU for a destination within the EU, provided that such flights are operated by an EU carrier.

Along with overbookings, the regulation also covers flight delay compensation, flight cancellation compensation, and compensation for missed connecting flights. Flight delay compensation is due in case your flight arrives at its destination having a delay of three or even more hours.

In the case of involuntarily denied boarding on account of overbooking, passengers are automatically eligible for airline compensation. Moreover, the airline must offer an alternative transport option or reimburse the airline ticket price.


Passengers denied boarding on account of travelling with invalid travel documents (or with out a valid visa) will not be eligible for a refund for overbooking.

Get specialist help immediately

Should you be impacted by denied boarding as a result of an overbooking and would really like to submit claims for airline compensation as your representative, you must adopt these measures:

To assert your right to compensation for overbooking with, simply input your flight data on our website.

We’ll inform you immediately if you’re entitled to a refund, as well as what amount exactly.

When the airline refuses to cover, we’ll take your case to court at no extra fee. Our Europe-wide network of passenger rights lawyers has a good track record in obtaining airline compensation with respect to our clients.

When the airline has paid your airline compensation, we shall keep our sector-low commission of only 25 percent and transfer the rest of your money straight to your banking account!

FAQ: Get Compensation for an overbooked flight

1. Exactly what are my options in the case of an overbooked flight?

Being denied boarding and bumped from an overbooked flight is absolutely not something you will need to consume stride. The airline must compensate you. Firstly, the airline must reimburse your unused ticket, including all taxes and fees. Also, the airline needs to present you with a re-routing (another flight) without delay or at one time convenient to you. However, your airline includes a directly to hold back until it finds your flight with available seats. Whilst you are waiting on the substitute flight the airline must provide you with meals and refreshments, hotel accommodation (if the overnight stay is needed), transport in between the hotel and airport, as well as 2 telephone calls (or emails or faxes).

2. Will someone take care of me in the event of an overbooked flight?

Yes. Every passenger affected by an overbooked flight has the right to adequate assistance. As pointed out above such as free meals and refreshments as well two cell phone calls, emails or faxes, lodging and transport between your airport as well as your hotel. If you need to wait a few days on your substitute flight, the airline has to pay for the accommodation on those nights.